应聘客户服务代表英文介绍

emonstratedabilityintheprovisionofsalessupportservices.Includesestablishmentoftheclientbase,extensivecustomerservicing,telemarketing,coldcallingandsalesterritorydevelopment.

Consistentlymet/exceededsalesgoalsandinstitutedsalesprograms;salesincreasedfrom$8to$25million.

Thoroughknowledgeofmanagementproduction;assuretimelyandaccuratePsentationofgoods;adeptatcoordinatingdeliveryprocesses,organizationofdeliveryschedulesandmonitoringdeliverypersonnel.

Extensiveexperienceinfacilitatingoperationalprocedures,Respondtocustomercomplaints;resolveproblemelements;interactwithcreditdepartmenttoascertaincustomeraccountstatus.Handlesourcingofvendors,contractnegotiation,purchasing,correspondence,accountadjustmentsandinventorycontrol.

Exceptionalcommunication/interpersonalandorganizationalskills.

EXPERIENCE

1989-PresentOXBRIDGE,INC.

Interfacewithmerchandisingpersonnel,atalllevels,andprovidetechnicalinformationoncompanyproductsandservices.

Interactwithcustomers,providingadviceintheselectionofproducts.Monitorproductiontoensurerealizationofcustomerspecifications.

Collaboratewithcontractingmerchandisersforcontractnegotiationonsupplies.Conductextensivematerialscostingprocesses.

Coordinatedeliveryschedulesandmonitordeliverypersonnel.

OrganizepromotionaldemonstrationactivitiesforhomeandHewYorkmarketingoffice.

Respondtoandresolvecustomercomplaints.

Manageofficeoperationsandproducecorrespondence.

Controlstockandconductpurchasingprocedures.

Assistsalesdepartmentinestablishingclientbase/salesterritories.

EDUCATION

1993-PresentPROPHETJUNIORCOLLEGE

AssociateDegreeProgram

computerOperationsProgram:Lotus1-2-3,DatabaseIII,Typing,Word-processing(Multimate),BusinessMath,Speechcommunication,IntroductiontocomputersandEnglishcomposition.